Privacy Policy

We respect your concerns about privacy and highly value the relationship we have with you. We highly respect, acknowledge and appreciate concerns about privacy. We also highly value the relationship we have with you, given that we have taken cognizance of the importance of your privacy.

This Privacy Policy (“Policy”) describes Ramoshdhee and its affiliates and subsidiaries (if any) commitment to respecting your privacy. We are passionately and diligently committed to effectively safeguarding and handling any personal information you share with us.

The words “you”, “your”, or “customer” as used herein, refer to all individuals and/or entities browsing, accessing or using the platform or services for any reason.

Customers can contact us about our privacy practices and how to exercise their rights.

By using or accessing the services through our platform or otherwise, whether through a mobile device, mobile application, computer or any other device, you agree to be bound by the Terms and Conditions and the provisions of this Policy.

You understand that Ramoshdhee has the right at all times to disclose any information as necessary to satisfy any law, regulation or valid governmental request. In addition, we can disclose any information about you to law enforcement or other government officials.

YOU FURTHER CONSENT TO RAMOSHDHEE’S COLLECTION, RETENTION, PROCESSING, USE, DISCLOSURE, AND PROTECTION OF PERSONAL DATA.

Personal Data

“Personal Data” shall mean any personally identifiable information relating to an identified or identifiable individual, including data that identifies an individual or that could be used to identify, locate, track, or contact an individual.

Personal Data includes directly identifiable information such as a name, phone number, address, email address, payment information, and indirectly identifiable information such as IP address, device information, browser information and online identifiers.

Creation of Account

When you create an account, place an order, or use our services on ramoshdhee.com, we may collect certain information from you to provide our services effectively.

This Policy (together with the Terms and Conditions and any other document(s) referred to therein) sets out to inform the customer of the following:

Types of information collected
How we collect your information
What we do with the collected information
Cookies Policy
Third-party access to information
Dispute Resolution
Business Transfer Clause
Changes to Privacy Policy
Email Marketing
Data Retention

Section 1(a) – Types of Information Collected

When you use the websites owned or operated by Ramoshdhee, we collect information relating to you and your use of our services from a variety of sources.

Information We Collect Directly From You

Registration Information

If and when you register for an account, we collect your name, phone number, email address, username and password.

Billing Information

If you make a payment to us, we require you to provide your billing details such as your name, address, email address and payment information corresponding to your selected method of payment including Debit Card, Credit Card, UPI or Cash on Delivery (COD).

Account Settings

For example, your default language, timezone and communication preferences.

Survey Data

We may collect feedback, reviews or survey responses voluntarily submitted by you.

Other Data You Intentionally Share

We may collect your information if you provide testimonials, reviews, feedback or participate in contests or promotional campaigns.

Information We Collect Indirectly

Usage Data

We collect usage data whenever you interact with our services. This may include pages visited, clicks, browsing patterns and purchase activity.

Device Data

We collect data from the device and application you use to access our services such as IP address, operating system version, device type, browser type and system performance information.

Referral Data

If you arrive at our website through another website, advertisement or email campaign, we may record the source that referred you to us.

Information from Third Parties

We may collect information from third-party services including payment gateways, analytics providers and shipping partners wherever legally permitted.

By placing an order, you hereby consent to receiving communications from Ramoshdhee on the provided mobile number, even if the number is registered under DND/NCPR regulations under TRAI guidelines.

Section 1(b) – How We Collect Your Information

We collect information mainly in two ways:

Information you directly provide to us
Information collected automatically through your use of our services

This includes browser information, approximate location, cookies, usage activity and device-related information.

We use Google Analytics and related technologies to better understand user behaviour and improve our website experience.

Section 1(c) – What We Do With The Collected Information

We use the information collected from you for the following purposes:

To manage our website and services
To process orders and payments
To deliver products including Juices, Capsules, Drops, Tablets and Churn products
To improve customer experience
To provide customer support
To enforce our Terms and Conditions
To prevent fraudulent or illegal activities
To contact you regarding your account or order
To send promotional offers, updates and marketing communications
To improve website functionality and performance

Section 1(d) – Cookies Policy

A cookie is a small piece of data that a website stores on a visitor’s computer or device.

We use cookies and tracking technologies including Google Analytics to recognise your visit, analyse traffic and improve user experience.

If you do not wish to have cookies placed on your device, you may disable cookies through your browser settings. However, certain features of the website may not function properly.

Section 1(e) – Third Party Access To Information

Some third-party service providers such as payment gateways, shipping partners and analytics providers may collect or receive information about your use of our services.

We do not control the privacy practices of third-party services and encourage users to review their respective privacy policies.

Section 1(f) – Dispute Resolution

With respect to any dispute regarding the website, all rights and obligations shall be governed by the laws of India and the courts of Jaipur, Rajasthan shall have exclusive jurisdiction.

Any dispute arising out of your use of the website shall be referred to a sole Arbitrator appointed in accordance with applicable laws. The venue of arbitration shall be Jaipur, Rajasthan.

Section 1(g) – Business Transfer Clause

In the event of a merger, acquisition, reorganization or sale of assets, your information may be transferred as part of that transaction.

This Privacy Policy will continue to apply to your information even after such transfer.

Section 1(h) – Changes To Privacy Policy

We may revise this Privacy Policy from time to time.

The latest version of the Policy will always be available on ramoshdhee.com. By continuing to use our services after changes become effective, you agree to the updated Policy.

Section 1(i) – Email Marketing

You may choose whether or not to receive promotional emails, SMS messages, WhatsApp communications or phone calls from us.

You can opt out of marketing communications at any time.

Section 1(j) – Data Retention

If you have an account with us, you may request account deletion by contacting us.

However, we may retain certain information for analytical purposes, fraud prevention, legal compliance and recordkeeping purposes.

When you post comments, reviews or other content on our website, please understand that such information may be visible to others. Ramoshdhee shall not be responsible for the misuse of publicly shared information by third parties.

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